1. Parties and Scope
The primary services provided by TGS are to help you in obtaining travel visas and other travel documentation. We describe documents and forms you generally need to provide to achieve these aims and then submit these documents and forms duly completed by you, to the authorities or appropriate bodies. For the avoidance of doubt, if we provide services to you, you are our applicant, and these Terms apply. If we refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider’s terms and conditions will apply for their services. We do not accept any liability for third-party services and these Terms will not apply to those third-party services.
Our application process allows you to check and amend any errors before submitting your application to us. After you apply, you will receive an e-mail from us acknowledging that we have received your application. If your application appears to be correct, we will notify you that we have accepted your application and begun work on it. This acceptance email is titled “Your application Has Been Received.” The contract between us will only be formed when we send you this acceptance email.
These Terms apply to any offer and any agreement between you and TGS and to the provision of any service provided to you by or on behalf of TGS in respect of, but not limited to, the processing of visas, passports and/or documents for you or on your behalf. Some Terms may refer to an issuing authority, which is the body being an embassy, consulate or other agency that issue or supply the documents requested by you.
If TGS provides you with a translation of the English language version of these Terms, you agree that the translation is provided for your convenience only and that the English language versions of these Terms will govern your relationship with TGS. If there is any inconsistency between the English language version of these Terms and the translation, the English language version shall control.
TGS will endeavor to provide you with accurate information and to ensure that you obtain the visa for your trip for the date required in a timely manner. Nevertheless, all requirements to obtain the visa (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary according to information provided by you (including, but not limited to, current or previous nationality, residence, gender, age, profession, recent travel and religion). Each country’s requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While TGS strives to provide current and complete information, TGS cannot and does not guarantee that the information supplied is the most current and complete. TGS is not and shall not be responsible for such information.
3. Submission of documentation
To ensure that you know where your documents are at all times, you will be sent an e-mail confirming the receipt of your documents when it gets to us. TGS will only process the visa(s) indicated in your request; TGS assumes no responsibility for other visas required for your trip that have not been requested or which relate to stops on your trip.
By submitting one or more requests to process one or more visas to TGS, you accept these Terms. Once your request(s) has/have been made to TGS, TGS shall send to the e-mail address provided by you an email with the specific conditions of the visa requested, such as the type of visa, destination and time frame. Upon receipt of your documentation your requests will be validated and TGS shall commence the procedures to obtain the visa(s). TGS reserves the right to refuse, in its total discretion, to handle any application at any time and no reason need be given.
TGS reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.
4. Obtaining the visa
When TGS returns your passport and documents to you, it is important that you confirm that all of the visas you need for your travel have been obtained. You must notify TGS immediately by email if you identify any discrepancy in your documentation. The issue of a visa depends exclusively on the issuing authority. Immigration officials in each country have the final decision to admit entry into the country or region, even when all of the stipulated requirements have been met. TGS does not guarantee that the issuing authority will issue the visa in a timely manner and within the specified time frame.
TGS will send completed applications by DHL Next Day, unless otherwise instructed. All third-party delivery companies are subject to the conditions set by these individual companies. TGS accepts no liability for loss or delays incurred when using third-party delivery companies.
6. Additional services
TGS may offer to provide additional services in some jurisdictions, including but not limited to Digital Photo Service, Embassy Registration, Passport Replacement Coverage, Pre-check Service, Fast Track My Visa, Visa Form Fill, Invitation Services, Notarization Services and Travel Visa Widget.
7. Warnings/ Disclaimers
The issuing authority will make the final determination as to the type of visa, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa or other travel document application for any reason and may not provide a reason to TGS for the rejection. TGS does not issue visas and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document. TGS cannot guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries.
TGS will use its best endeavors to process applications for visas or documents at the applicant’s request. However, TGS shall not be held responsible for, nor will accept any liability for, the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever. In addition, TGS shall not be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the Applicant due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon TGS.
TGS provides visa information in good faith and on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and TGS shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.
8. Limitation of liability
Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed, TGS shall only be liable if TGS is at fault and TGS’s liability shall be limited to the actual cost of replacement cost of the passport not to exceed $500.00. TGS reserves the right in all instances to substitute replacement of the documents that had been in TGS’s care and control in lieu of payment. TGS is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. Passport covers and all other documents including, but not limited to, original bank statements and educational and birth certificates, which were not requested for submission by TGS should be retained by the applicant. TGS accepts no responsibility for the loss or damage of such documents.
To the maximum extent permitted by law, TGS excludes and/or limits any direct, indirect or consequential damages, costs or expenses and all statutory or implied conditions and warranties, including, without limitation, lost income or any loss arising from information obtained from the Website. Subject to the other provisions of this section, if you incur any losses or damages that are wholly attributable to the negligence or malfeasance of TGS, our maximum liability for loss caused to you by TGS, whether under contract, tort, or otherwise, shall be limited to a maximum of $5000.
TGS will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).
Nothing in this agreement excludes and/or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
9. Claims period
You have ninety (90) days after completion of work by TGS, beginning from the date of delivery of the visa (or if not delivered, from the date of order) to inform TGS of any claim related to TGS services. Once the relevant deadline has passed, any rights for rectification or compensation shall expire.
These Terms and any document expressly referred to therein, shall constitute the whole agreement between us and shall supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. If any provision of these Terms does not comply with any law, then the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, then it must be treated as severable from the rest of the Terms. Where TGS is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control (“force majeure”) TGS shall be excused from such obligations to the extent of such prevention, restriction or interference so caused. TGS may subcontract all or part of its obligations or assign all or part of its rights under this contract. This agreement does not create any right enforceable by a person who is not a party to it, except for any lawful successor or assignee. Any dispute arising under this agreement shall be governed by regulations of Federal Trade Commission and both parties agree and consent to submit to the exclusive jurisdiction and venue of the state courts or federal courts situated in our jurisdiction.